Frequently Asked Questions

• General Information

  How long will the Indiana PPE Directory be available?
  The PPE Directory will launch July 8 and will continue to operate as needed. 

  Will Indiana businesses still be able to get the free PPE previously offered? Is the Indiana PPE Marketplace still available?
  As PPE is becoming more readily available, the IEDC is closing the free PPE Marketplace and replacing it with the Indiana PPE Directory.

  If I have an issue with an order placed on the free PPE Marketplace can I still get assistance?
  Customers who placed orders through the Marketplace can receive assistance until August 7, 2020 at CovidResponse@iedc.in.gov.

  Who can purchase from the PPE Directory?
  While the Indiana PPE Directory is designed to assist Indiana’s small businesses with securing their PPE from Indiana businesses, anyone is welcome to purchase items through vendors listed in the Directory.
   

• Ordering and Shipping

  What items are available, and what do they cost?
  Vendors featured in the directory provide a variety of PPE products and set their own costs.

  Does the Directory include medical-grade PPE?
  Items included in the Indiana PPE Directory are intended to be used by businesses and are not medical-grade. Some participating vendors may provide medical-grade PPE and will include that information on their order site if applicable. For customers purchasing PPE for use in a medical environment, we suggest contacting the vendor directly to ensure its suitability for that environment.

  What payment options do I have?  
  All vendors featured in the Directory can process credit card orders. Customers may contact vendors directly about other payment options or special pricing on bulk orders. Contact information is provided on vendors’ order sites. 

  Can my order be shipped to a PO Box? 
  Because many delivery companies cannot deliver to a PO Box, customers are encouraged to provide a valid mailing address.

  Is shipping free?
  Directory vendors will provide free shipping and will ship orders within two business days to businesses located in Indiana. Some vendors may offer expedited shipping at a cost. Free shipping is not available to customers located outside of Indiana.
   

• Featured Vendors

  How were the vendors in the Directory selected to participate?
  For the past few months, the Indiana Economic Development Corporation (IEDC) has served as Indiana’s PPE Procurement office. Using the same criteria and requirements established for the state of Indiana, the IEDC identified a first round of vendors to be featured in the PPE Directory. 

  These vendors must meet the following requirements: 

  • Must be headquartered or incorporated in Indiana.
  • Must be able to fulfill orders within 2 business days of receiving order.
  • Must offer free shipping to Indiana businesses and ship orders by end of next business day.
  • Can offer expedited shipping for a cost.
  • Must be able to process online orders and credit card payments.
  • Must prioritize orders placed through the Directory over non-Directory orders.
  • If companies receive more than 3 complaints, such as damaged orders or shipping delays, they will be removed from the Directory.  
     
• Questions

  Who do I contact for questions about my order?

  • For questions or technical issues related to your order: 
    Contact the vendor you ordered from directly for questions related to your PPE purchase, including payment, shipping, shipping delays or damaged items. Contact information is available on each vendor’s order site.
  • To register a complaint about a vendor:
    Please contact the Directory team at PPEDirectory@iedc.in.gov.  IEDC monitors vendor performance but does not provide customer service on orders, shipping, payment, etc. 

  How can my company be included in the PPE Directory?
  If your company meets the eligibility requirements listed above, please contact PPEDirectory@iedc.in.gov.

Vendors

*Notice: The links in the Indiana PPE Directory site take you to a third party website, owned and operated by an independent party over which the State of Indiana has no control. Any link you make to or from the Indiana PPE Directory will be at your own risk. Any use of a third-party website will be subject to and any information you provide will be governed by the terms of that website, including those relating to confidentiality, data privacy and security.

The State of Indiana makes no warranties, representations or undertakings relating to the content or offering of the third party websites and is not responsible nor liable for the goods and services offered by participants in the Indiana PPE Directory or for anything in connection therein.

The State of Indiana disclaims any and all liability for loss, damage, or any other consequence resulting directly or indirectly from or relating to your access to a third party website, including any information that you may provide or any transaction conducted therein. The Indiana Economic Development Corporation and the State of Indiana further disclaim any and all liability for loss, damage, or any other consequence resulting directly or indirectly from or relating to any information, goods or services posted or offered at a third party website, including any omission or misrepresentation by a third party.